The high level of integration of theGuard! products make them the perfect fit for event management. They allow companies to process events faster and more efficiently. Events from network devices or system environments can be directly turned into a help desk ticket and then forwarded to the incident management system with only little configuration.

Tickets will only be created if no other tickets are open for the same problem. This intelligent mechanism successfully prevents a flood of tickets. At the same time, the support staff can start to pinpoint and resolve the root causes of an event message.

The diagram illustrates how events are integrated into the IT service management environment of theGuard!. The system monitoring can forward tickets directly through the event management system to the incident management system. Existing tickets for the same problem are updated accordingly.

The integration of the systems results in an integration of the data that is available throughout the IT landscape. Each system provides access to business service management information or a link to the corresponding information in the CMDB. Users don't have to switch applications when analyzing incidents that have been associated with an event.

Links are available to every piece of information. Support staffers only have to follow a few easy steps to retrieve the relevant information from the system and network management.