The main objective of service level management is to monitor performance against agreed service levels. IT services need to be made available at a sufficient level of quality to achieve business goals. Supporting software solutions need to provide senior managers as well as IT administrators with up-to-the-minute information on any variations to allow them to take the necessary measures to resolve the source of the problem.

The service level management feature of theGuard! Business Process Manager introduces a consistent concept that gives IT administrators and senior managers precisely the information they need.

The business views of theGuard! allow them to comprehensively manage their strategic business processes in real-time. The software provides a central system for monitoring and analysis purposes. The services are monitored at all times and assessed depending on the status of the associated components. The reporting is done in a second step. The performance is measured against defined key performance indicators. The results are presented in concise reports that are tailored to their target audience.

theGuard! Business Process Manager puts you in charge of your service level agreements. Business processes are monitored across all systems. Critical changes to defined service level objects are immediately detected and the software will notify the person in charge. This proactive approach to monitoring prevents performance problems and even system failures. It is also possible to create reports to evaluate and analyze system and network performance based on the comprehensive documentation of performance indicators that can be recorded at any point in time. This again allows conclusions on the future performance development of specific components which can prompt you to take appropriate actions, such as the replacement of certain hardware components.

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Brochure theGuard! Business Service Manager (496 kB)