Business process management (BPM) is a strategic tool that more and more executives use to establish powerful business processes. Already, the majority of mission-critical processes is directly or indirectly based on IT systems. From a business perspective, the objectives of individual business processes are set forth by the executive board. In order to objectively measure the quality of these subprocesses, companies need to identify and monitor performance indicators.

theGuard! Business Process Manager lets companies manage their business processes from a single interface. Different perspectives of business processes can be displayed horizontally or vertically (down to the KPI level), depending on what the user needs.

Business views allow for the comprehensive and structured visual representation of business processes in what is called business maps. Status information from the IT infrastructure and even process data from external sources are analyzed and visualized. This creates a single point of control from which to monitor networks, applications, IT services, and processes.

Many companies fail to consider their users when trying to streamline business processes. The response times of applications, however, have a direct effect on how users will accept these processes, thereby also greatly impacting process performance. REALTECH relies on what is called GUI bot systems to get to the bottom of this particular performance indicator. They periodically measure and objectively assess response times from a user's perspective.

Service level agreements (SLA) provide visibility into the service quality of business processes. The "service level trees" module of theGuard! determines the status of an SLA and gives users exactly the information they need on an affected business process – right down to the individual performance indicator.

Have questions about Business Process Management?   Contact REALTECH Or call us: +49(6227)837 0 +65(6570)0692 +1(610)356 4401

Brochure theGuard! Business Process Manager (pdf, 330 kB)