theGuard! Service Management Center delivers a comprehensive software solution for the ITIL-compliant operation of your IT organization. theGuard! Service Management Center is based on a modular system architecture that can be tailored to the size of your business as well as to its application area.

To achieve their strategic business objectives, companies require an effective IT organization. However, IT managers are faced with the question: How do you measure, document, and analyze this performance as a whole in order to systematically improve it?
 
Strategic IT service management presupposes free access to information on the individual objects, their function, and on interactions within the company. The quality of a quick decision relies on how reliable, complete, and up-to-date the accessible information is. By integrating comprehensive business process management with the user-friendly management of networks, systems, and applications, REALTECH is able to deliver a solution that gives you information tailored to individual user's needs.
 
theGuard! Service Management Center is the ideal solution for businesses looking to operate their IT organization in compliance with ITIL guidelines and to monitor the associated business processes.

• Innovative business process management
• Integration of external ERP systems
• Integrated service level management
• Vendor-independent system and network management
• Topology and VLAN management
• Asset and inventory management with IT component management
• Configuration management with a normalized CMDB
• Baseline and change history
• Comprehensive service desk functionality
• Preconfigured, ITIL-compliant workflows
• End-to-end analysis (including VoIP)
• Knowledge base (known error database)
• Multi-language support
• Rapid implementation