A software that provides comprehensive support for all core areas of IT organizations. theGuard! ServiceDesk is able to describe and analyze all results in their context enabling significant enhancements throughout all subdisciplines of IT operation.
A high-performance IT organization helps companies to achieve their higher-level business objectives. However, IT officers are faced with the question: How do you measure, analyze and document this performance as a whole in order to systematically improve it?
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The answer lies in theGuard! ServiceDesk |
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Benefits at a Glance |
- Comprehensive service desk functionality
- process support according to ITIL
- IT component management and inventorization
- Pre-configured, flexible solution workflows
- Business monitoring with central status management
- Intelligent event correlation
- Integrated service level management and analysis
- Document management
- Discussion Forum
- Built-in knowledge database
- Escalation via e-mail, text messaging or GSM modem
- Support for multiple languages (preconfigured in German, English, Italian, and Spanish)
- Comprehensive reporting and analysis tools
- Easy-to-use on-screen forms, including templates and form editor
- Browser based, no need for dedicated GUI
- Rapid implementation