ITIL stands for "IT Infrastructure Library". It is a guideline that was developed under the auspices of the British government.
ITIL has become a worldwide de-facto standard in service management and provides best-practices for the enhancement of an operational IT infrastructure.
The ITIL books are a service management guideline which describe "WHAT" has to be done but not "HOW" to do it. The latter has to be coordinated and realized in accordance with your company's individual requirements
An independent approach taken by a consultant can help you break free from established structures.
Our offer:
- Preliminary study in cooperation with the customer.
- Process-oriented service levels as a first optimization step.
- ITIL processes are adapted to the operation of small to large SAP and SAP NetWeaver landscapes.
- Communication-oriented process implementation with special attention to change management processes.
- Best practices template for the current state analysis and documentation.
Your advantages:
- Quality enhancements through standardized procedures.
- Binding agreements for all IT-related activities.
- Enhanced system availability.
- Automation of procedures resulting in increased capacity for innovation.
- Reduced workloads thanks to the introduction of a standardized and consistent support structure.