In addition to its traditional credit card business, Diners Club Europe also offers a wide range of other services such as travel services, e-commerce applications and financial services. This entails integrating a wide variety of different processes and user groups into the company's business processes: on the one hand, invoicing the members, i.e. card holders, and on the other hand, settling transactions with the institutions which accept credit cards as a means of payment.
It goes without saying that this expansion also requires the information systems to meet very high requirements and makes it necessary to integrate SAP solutions into the systems already installed. For this purpose, Diners Club Europe requested the support of REALTECH Italia, which provided technical system support, managed the entire operating environment and ensured that the hardware was dimensioned correctly.
Working together with REALTECH, the company held training seminars and on-the-job training to familiarize the internal team with the new system - with obvious success as employees now expertly deal with a variety of critical situations. The company will continue to draw on the help of REALTECH whenever it requires second-level support or needs to find solutions to complex problems.
"Right from the start, it was clear that the REALTECH employees were well prepared to perform their tasks. The expertise that they demonstrated - both during start-up and in the integration, modification and support phase - completely met all of our expectations", is how Santo Leonardo, Chief Information Officer at Diners Club Europe, sums up the project.
In future projects, too, the company plans to continue its cooperation with REALTECH. Leonardo describes the next steps: "We are currently in the process of developing a remote maintenance system using theGuard! ApplicationManager (a REALTECH software solution for systems and applications management) which is to provide direct support in the second stage.
On top of this, contracts have also been signed for several other services such as consulting for our new business areas and setting up a
structured helpdesk. We now are doing the groundwork for this."
May 2001