Walldorf, June 29, 2010 – REALTECH AG, a software company with a focus on business process and IT service management and a SAP consultancy, will start shipping the latest version of its theGuard! Service Management Center in July. The package solution for comprehensive IT management was enhanced in many ways: The most important addition is the "Service Portal" feature.
The "Service Level Tree" module of Service Portal enables end-to-end service level management. IT administrators can rely on graphical overviews for the real-time analysis of their IT services. Detailed current and historical service data is available to allow them to measure service quality. They can always fall back on all relevant network, application, and business process data.
The "Service Catalog" module gives IT departments the means they need to streamline existing services and to develop new ones. The interaction of these disciplines gives IT managers the transparency and reliability that is needed to ensure and verify service level compliance. What's more, Service Portal supports process optimization according to the Continual Service Improvement (CSI) discipline of ITIL V3.
Users looking to visualize the collected data in theGuard! Service Management Center can turn to the "System & Application Dashboards" module which gives them a variety of options to process information in real-time and in keeping with their individual requirements. This browser-based application uses Microsoft's WPF standard (Windows Presentation Foundation). WPF, as a part of the Microsoft .NET Framework, paves the way for graphically rich user interfaces and dashboards in Web browsers, giving users the comfort of a local desktop application. The new analysis options are a key benefit for IT organizations, particularly when it comes to the visualization of mass data in a networked infrastructure.
Users who wish to configure their dashboards can access a data pool that contains all the data collected by theGuard! in normalized form. This allows them to visualize the status of their company’s IT services with the click of a button.
theGuard! Service Management Center 6.4 will be released on July 1, 2010. Many components of this updated package solution – ranging from business process management to network management – were improved with new functionality and enhanced with new comprehensive modules. For more information go to www.realtech.com/serviceportal.
