Walldorf, June 17, 2010 – REALTECH AG, a software company with a focus on business process and IT service management and a SAP consultancy, will start shipping the latest version of its theGuard! Service Management Center suite of products in July. Many components of this updated package solution – ranging from business process management to network management – were enhanced with new functionality and more tightly integrated to give IT and business departments an up-to-the-minute picture of their processes, performance indicators, and IT components.
A host of new features makes monitoring of service and business process across multiple sites even more effective. IT workers can rely on innovative visualization techniques that use intelligent optical filters to help them quickly identify problems or bottlenecks in mission-critical IT systems as well as their effects on the company's business processes. The local, 64-bit-based in-memory cache structures streamline the real-time processing of the mass data that commonly accumulates in IT service solutions. This new version also gives companies a global overview of the availability of their enterprise-wide business processes.
Even business users can now immediately determine whether key performance indicators (KPIs) that are relevant to the success of their company are being met. IT workers are able to instantly ascertain whether services are being provided in compliance with the underlying service level agreements. theGuard! reliably detects problems before they turn into downtime, thereby increasing the productivity of the company. theGuard! Service Management Center gives IT managers a tool that allows them to quantify the value contribution of IT to the strategic development of the company.
For more than ten years now, REALTECH AG has been offering innovative IT service management solutions with its the Guard! suite of products. Initially designed as a management solution for networks, systems, and applications and as a service desk, theGuard! has developed into a highly integrated, modular solution for enterprise-wide IT management over the last few years.
theGuard! Service Management Center 6.4 will be released on July 1, 2010.
