- IT departments are positioning themselves as a partner for efficiency
- Companies are closing the gap between Business Process Management and IT Service Management
- Using process performance indicators to unlock the full potential of business operations
- Lünendonk trend study now available free of charge
Walldorf, January 23, 2009 – Cost management and efficient business processes are on top of everyone’s agenda. The current economic crisis, however, gives IT departments the opportunity to establish themselves as a partner for efficiency that business departments can turn to. The recent trend study "Intelligently managing, measuring, and designing business processes – using Business Process Management and Business Service Management to manage your business and IT" identifies ways in which a business department's potential to manage its business processes can be unlocked by so-called Business Service Management solutions and analyzes what prerequisites are needed. The trend study was conducted by Lünendonk GmbH in cooperation with REALTECH AG.
"Working within the framework of IT Service Management, IT departments used to focus on monitoring IT applications and the underlying infrastructures. With Business Service Management solutions, however, it is now possible to monitor and map entire business processes," says Hartmut Lüerßen, a partner of Lünendonk GmbH. Business departments not only receive a confirmation regarding the availability of servers or response time compliance, but are also provided with process performance indicators such as throughput times and processing times that are culled directly from business operations. "This gives business departments a new level of information quality and the opportunity to unlock previously untapped optimization and cost saving potential," explains Lüerßen.
Introducing Business Service Management requires a rethink
Business Service Management for the first time allows companies to close the gap between the IT solutions that map business processes and the tools that business departments use to design and shape their processes based on their individual requirements. The focus of IT services shifts from examining the technical availability of individual applications to the entire business process. The IT department becomes a true partner for efficiency that the business departments can turn to.
Introducing Business Service Management requires a rethink in many companies because a process-oriented approach does not stop short of the departmental boundaries specified in their organizational structures. At the same time, this does not only affect technological aspects, but departmental and business process related issues as well, making best practices and the consulting expertise of the respective technology partners a fundamental prerequisite for successful results and rapid project completion.
The detailed trend study "Intelligently managing, measuring, and designing business processes – using Business Process Management and Business Service Management to manage your business and IT" is now available as a free PDF download (German only).
