"One never notices what has been done; one can only see what remains to be done."

Marie Curie

• Increasingly complex IT environments ensure a consistent flow of data and business processes across departments and companies.

• The constant interaction between software and hardware components adds to the complexity in administration.

• Independent studies estimate the loss caused by IT failures to be 100,000 US dollars per hour on average.

• Nevertheless, IT systems must be kept running at all times ‑ they cannot just be turned off. 

What does this imply?

• IT managers need consultants with a strong professional background in strategic and technical issues.

• The IT organization with its constantly evolving process expertise requires support and assistance to implement its procedures.

• IT operations rely on flexible organizational structures and processes that can be automated.