In addition to the version 3 of the ITIL best practices that was published in 2007, "IT industrialization" and "IT business alignment" have become the focus of IT service management.
But just what is the status quo one year after the introduction of ITILv3?
Join us for a series of exciting presentations by our expert guests to get the answers you need. They will present a concise overview of the benefits and limits of ITIL. IT officers and service managers will discuss practical issues and advise you on the potential problems and pitfalls of introducing ITIL.
Our resident experts on IT service management and ITIL will be there for you as well.
Please note that the event will be held in German.